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Replacing the microphone on intercom panel Philips WelcomeEye

You can no longer hear your visitors, or your video door entry system makes a loud crackling noise Before carrying out any work or maintenance, please switch off all components of your video door entry system and place yourself on a suitable surface to avoid scratching the lens.

This tutorial is applicable for:

531006, Philips - 531001 - WelcomeEye Touch, Philips - 531004 - WelcomeEye Compact, Philips - 531019 - WelcomeEye Comfort, Philips - 531036 - WelcomeEye Connect 2

Difficulté : Easy

Temps nécessaire : 20 minutes minutes

Nombre d’étapes : 8

Mise à jour : February 2025

Materials needed:

Phillips screwdriver, plastic spatula, precision pliers

Tutorial steps:

Step 1: Remove the rear bracket

Turn the Door Station upside down.
Remove the 4 rear screws from intercom panel using a Phillips screwdriver.
Please note that these 4 screws may be located under a protective rubber.
Carefully remove the black rear panel.

Step 2: Disconnect the microphone

Gently disconnect the microphone connector by pulling it towards you with precision pliers. Be careful not to pull on the wires.

Step 3: How to remove a connector

To remove the connector safely, hold it in place with the precision pliers and make gentle left and right movements.

Step 4: Disconnect the video circuit board

Gently disconnect the connector from the video circuit board by pulling it towards you with precision pliers. Be careful not to pull on the wires.

Step 5: Access to the microphone

Gently tip the circuit board to the right. Be careful not to damage the remaining wires

Step 6: Replace the microphone

Remove the old microphone using the spatula.
Reposition the new microphone in its housing.

Step 7: Repositioning the circuit board

Reposition the circuit board in its housing. Don’t forget to route the camera and microphone connector wires through the middle of the circuit board.
Reconnect the components as described in steps 2 to 4.

Step 8: Refitting the rear bracket

Reposition the intercom panel rear bracket by screwing back the 4 screws previously removed in step 1. Be careful not to pinch the cables.
The replacement is complete.