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Replacement of the microphone of the Philips WelcomeEye door station

You can't hear your visitors or your video doorkeeper makes a loud crackling noise Before any intervention or maintenance, please turn off the power to each component of your video doorphone and place yourself on a suitable surface so as not to scratch the lens

This tutorial is applicable for:

531006, Philips - 531001 - WelcomeEye Touch, Philips - 531004 - WelcomeEye Compact, Philips - 531019 - WelcomeEye Comfort, Philips - 531036 - WelcomeEye Connect 2

Difficulty : Easy

Time required : 20 minutes minutes

Number of steps :8

Mise à jour : June 2024

Phillips screwdriver, plastic spatula, precision pliers

Tutorial steps:

Step 1: Remove the rear bracket

Turn over the Street Stage.
Remove the 4 rear screws from the door station using the Phillips screwdriver.
Be careful, these 4 screws can be located under a protective rubber.
Carefully remove the black back cover.

Step 2: Disconnect the microphone

Gently disconnect the microphone connector by pulling it towards you with a pair of precision pliers. Be careful not to pull on the wires.

Step 3: How to remove a connector

To safely remove the connector, hold it with the precision pliers and make slight right and left movements

Step 4: Disconnect the video circuit board

Gently disconnect the connector from the video circuit board by pulling it towards you with precision pliers. Be careful not to pull on the wires.

Step 5: Access to the microphone

Tilt the circuit board gently to the right. Be careful not to damage the remaining wires

Step 6: Replace the microphone

Remove the old microphone with the spatula.
Reposition the new microphone in its housing.

Step 7: Repositioning the electronic board

Replace the electronic board in its housing. Do not forget to pass the wires of the camera connector and the microphone in the middle of the electronic board
Reconnect the components by following steps 2 through 4.

Step 8: Replace the rear support

Reposition the rear support of the door station by tightening the 4 screws previously removed in step 1. Be careful to respect the passage of the cables so as not to pinch them.
The replacement is complete.