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Replacing the Philips WelcomeEye micro monitor

Visitors can't hear you when you talk to them. The microphone on your monitor seems to be failing Before carrying out any work or maintenance, please switch off all components of your video door entry system and stand on a suitable surface to avoid scratching the screen.

This tutorial is applicable for:

Philips - 531001 - WelcomeEye Touch, Philips - 531019 - WelcomeEye Comfort, Philips - 531036 - WelcomeEye Connect 2

Difficulté : Easy

Temps nécessaire : 10 minutes minutes

Nombre d’étapes : 5

Mise à jour : February 2025

Materials needed:

Phillips screwdriver, plastic spatula, precision tweezers, glue gun

Tutorial steps:

Step 1: Remove the monitor's rear bracket

Turn the monitor over.
Remove the 4 rear screws from the monitor using a Phillips screwdriver.

Insert the plastic spatula on the lower part of the screen and lever slightly.
Remove the rear panel from the monitor.

Step 2: Remove the microphone

The microphone is located at the bottom left of the monitor and is glued to the chassis.

Remove the microphone connector using the precision pliers, pulling slightly on the connector.

Step 3: Replacing the microphone

Remove the microphone from its position by inserting the precision tweezers into the microphone’s glue and levering.
Once the microphone has been removed, replace it with the same model, repositioning it in the same position.
Cover the microphone hole (after installing the microphone) with the glue gun.

Step 4: Reconnecting the microphone

Reconnect the microphone connector. A coded pin is present on the connector to avoid reversing the wires.

Step 5: Refitting the rear monitor mount

Clip the monitor’s rear bracket back into place and press firmly all the way around the monitor.
Replace the 4 rear monitor screws using the Phillips screwdriver.
The replacement is complete