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Replacing the Philips WelcomeEye Micro Monitor

Visitors can't hear you when you talk to them. Your monitor's microphone seems to be malfunctioning Before any intervention or maintenance, please turn off each component of your video doorphone and place yourself on a suitable surface so as not to scratch the screen

This tutorial is applicable for:

Philips - 531001 - WelcomeEye Touch, Philips - 531019 - WelcomeEye Comfort, Philips - 531036 - WelcomeEye Connect 2

Difficulty : Easy

Time required : 10 minutes minutes

Number of steps :5

Mise à jour : October 2023

Phillips screwdriver, plastic spatula, precision pliers, glue gun

Tutorial steps:

Step 1: Remove the rear monitor stand

Turn the monitor over.
Remove the 4 rear screws from the monitor using the Phillips screwdriver.

Insert the plastic spatula on the lower part of the screen and slightly lever it.
Remove the rear panel of the monitor.

Step 2: Remove the microphone

The microphone is located at the bottom left of the monitor and is glued to the chassis

Remove the microphone connector with the precision tweezers by pulling slightly on the connector

Step 3: Replacing the microphone

Remove the microphone from its location by inserting the precision tweezers into the glue on the microphone and levering it out.
Once the microphone is removed, replace it with the same model by repositioning it in the same location.
Cover the microphone hole (after installing the microphone) with the glue gun.

Step 4: Reconnecting the microphone

Reconnect the microphone connector. A coding device is present on the connector to avoid reversing the wires.

Step 5: Replace the rear monitor support

Clip the monitor’s rear stand back into place and press firmly around the monitor
Replace the 4 rear screws of the monitor using the Phillips screwdriver.
The replacement is completed