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Reinstall the CONTACT/LEVO monitor software

If you encounter a problem such as Black Screen, no more commands possible, no possibility to go to the MENU of the device, unwanted ringing.... An update of your monitor may be necessary:

This tutorial is applicable for:

Extel - 720293 - Contact, Extel Levo - 720216, Extel Levo - 720289

Difficulty : Easy

Time required : 20 minutes

Number of steps :6

Mise à jour : June 2024

Materials needed:

SD card (max 32GB) , Computer that can read an SD card or USB-SD adapter

Tutorial steps:

Step 1: Format SD card

Before any intervention, please equip yourself with a standard SD card.
Avoid using a micro SD card with an adapter that may create false contacts.

Step 1.1: Format SD card from a Windows PC

Insert the SD card into your computer.
The SD card will appear as a USB stick in your computer’s document explorer.

Right-click on the USB drive that corresponds to your SD card, then Format…

Select the FAT32 format and click on Start
Select Default allocation size.
Wait a few moments until the formatting is finished.

Step 1.2: Format SD card from a MAC

Insert the SD card into your computer.
The SD card will appear as a USB stick in your computer’s document explorer.

Go to the Applications folder.
Click Disk Utility located in the Utilities folder.

In the external part on the left, you should see your SD card, select it.
In the top menu, click on Delete, a new window will appear.

Select MS-DOS (FAT ) in Format
Click on Delete
Wait a few moments until the formatting is finished

Step 2 : Download the 1st system files

Download the 4 system files by clicking on the following link: CONTACT1
A web page will open
The files will have to be downloaded one by one

Download the MP660.bin file by clicking on the arrow and save it in the root of the SD card without renaming it.
The file will be 2.14MB.

Download the file MP660.isp by clicking on the arrow and save it in the root of the SD card
without renaming it.
The file will be 2.61MB.
This file may be considered dangerous by your browser, please validate the download.

Download the file YaHei18-Data.fnt by clicking on the arrow and save it in the root of the SD card
without renaming it.
The file will be 5.52MB.

Download the file YaHei18-Data.fnt by clicking on the arrow and save it in the root of the SD card
without renaming it.
The file will be 281Kb

Check that the contents of the SD card include the 4 files.
Remove the SD card by pulling the device out safely.

Step 3: Installing the software

Remove the AC adapter from the monitor or turn off the power to the monitor.
Make sure the monitor’s orange light is no longer lit.

Insert the SD card into the monitor.

Reconnect the monitor’s AC adapter or restore its power supply.

The screen will restart
Wait for the end of the installation until the message please reboot system

Remove the AC adapter from the monitor or turn off the power to the monitor.
Make sure the blue light on the monitor is no longer lit.

Remove the SD card from the monitor

Reconnect the monitor’s AC adapter or restore its power supply.

The monitor should turn back on with the time.
If this is not the case, the installation files have not been downloaded correctly or the SD card has failed. Please redo Step 2 Download the 1ᵉʳˢ system files

Step 4: Format SD card

Format the SD card again by following Step 1: Format SD Card

Step 5: Download the 2nd system files

Download the 2 system files by clicking on the following link: CONTACT2
A web page will open
The files will have to be downloaded one by one

Download the MP660.bin file by clicking on the arrow and save it in the root of the SD card without renaming it.
The file will be 1.7Mb.

Download the file MP660.isp by clicking on the arrow and save it in the root of the SD card
without renaming it.
The file will be 2Mb.
This file may be considered dangerous by your browser, please validate the download.

Check that the content of the SD card includes the 2 files.
Remove the SD card by pulling the device out safely.

Step 6: Installing the software

Remove the AC adapter from the monitor or turn off the power to the monitor.
Make sure the blue light on the monitor is no longer lit.

Insert the SD card into the monitor.

Reconnect the monitor’s AC adapter or restore its power supply.

The screen will restart
Wait for the end of the installation until the message please reboot system

Remove the AC adapter from the monitor or turn off the power to the monitor.
Make sure the blue light on the monitor is no longer lit.

Remove the SD card from the monitor

Reconnect the monitor’s AC adapter or restore its power supply.

End

The monitor should turn back on with the time and control buttons on the side
If this is not the case, the installation files have not been downloaded correctly or the SD card has failed. Please redo Step 5: Download the 2nd system files
The monitor is now functional