If an intercom fails to operate, we recommend carrying out a short-distance function test.
The purpose of this test is to ensure that your malfunction is not linked to a fault in your installation (cut, severed or damaged cable).
Unplug your AC adapter before working on the device.
or
Lower the circuit breaker associated with your appliance.
Step 2: Dismantling your door station
Remove the front panel of your door station.
Then remove the two screws holding your door station to its bracket.
Carefully remove your door station from its wall bracket.
Disconnect the two wires connecting terminals 1 and 2 of the monitor to terminals 1 and 2 of the door station (also disconnect terminals 3,4 and 5,6 if you have an electric strike and a gate).
Bring your door station close to your indoor monitor.
Step 3: Dismantling the monitor
Remove the monitor from its stand by lifting it upwards and carefully turning it over.
Disconnect wires from terminals 1/3 and 2/4.
Step 4: Short-distance connection
Take a 2m cable with a cross-section of 1.5mm² and connect terminal 1/3 of the monitor to terminal 1 of the door station (red wire on the diagram).
Use a 2m cable with a cross-section of 1.5mm² and connect terminal 2/4 of the monitor to terminal 2 of the door station (blue wire on the diagram).
Step 5: Power-up and functional test
Reconnect your mains adapter to the 230V
or
Raise the circuit breaker associated with your appliance.
Make sure the product is working properly.
If your problem is identical, please contact our technical support team.
If the intercom is not working properly, please check your installation.
